Booking and gift card conditions

These conditions govern booking appointments through sisunails.com and the request, purchase and use of SISU-NAILS gift cards. By requesting an appointment or a gift card from the website you accept them. They are written to be read in five minutes; if anything is unclear, write to us at info@sisunails.com.

1. Who provides the service

Gleidys Medina, Tax ID (NIF) Z0781544D, owner of the trade name SISU-NAILS. Registered address: Calle José García Sánchez 21, principal A, 50005 Zaragoza, Spain (for legal purposes and notifications only; not premises open to the public). Email: info@sisunails.com · WhatsApp: +34 664 48 38 79.

SISU-NAILS works in Zaragoza exclusively by appointment. The exact location of the appointment is sent to each client when it is confirmed. The owner's full details are in the Legal Notice.

2. How booking works

• Request. You choose the service, the date and one of the free times in the calendar and send the request. To book you need a (free) client account and to be 16 or older.
• Pending confirmation. The request is not yet a confirmed appointment. You will receive a first "request received" email; the appointment is only confirmed when SISU-NAILS sends you the confirmation email. If the slot you asked for is not possible, we will email you other nearby options so you can pick the one that suits you best.
• Summary before sending. Before sending the request you will see a summary with the chosen services, date, time and total price.
• Tracking. You can check the status of your requests at any time in "My account", under "My bookings".

3. Cancellations, changes and late arrivals

• Cancel or change free of charge: you can cancel or change your appointment free of charge up to 24 hours before the booked time, by writing to us on WhatsApp or at info@sisunails.com (replying to your appointment email is enough). We free up the slot and, if you like, help you find another one.
• Less than 24 hours' notice or no-show: the slot can no longer be offered to another client. In that case SISU-NAILS may ask you for a deposit to confirm your next bookings. We know things come up: let us know as soon as you can.
• Late arrivals: if you arrive more than 15 minutes late, the service may need to be shortened so as not to affect the next client or, if that is not possible, rescheduled.
• If we are the ones who cancel (illness, unforeseen event), we will let you know as soon as possible and offer you a new time at no cost to you.

4. Prices and payment

• All catalogue prices are final prices, VAT included. Before sending the request, the booking summary shows the breakdown of net amount and VAT.
• Packages (gift cards and services for events) are shown with the price of each service separately and the package price. You can remove any services you do not want from any package (minimum 2 services); the price is recalculated on screen.
• Today no deposit is charged and no online payment is made: the service is paid for at the salon, once performed. If online payment or a deposit is introduced in the future, we will update this page before applying it and it will be clearly stated on the booking form.
• Prices may change; the price shown on the website at the time of the request always applies.

5. Gift cards

• How to request them. In the "Gift Cards" section you choose the package and press "Request this gift card": the booking form opens with the package already selected, and you choose the date and time when you want to collect or enjoy it. The request remains pending until we confirm it by email, just like an appointment.
• Payment and delivery. For now gift cards are paid for and handed over at the salon; they are not charged through the website. When online purchase is enabled, we will update this page.
• Validity. The card is valid for 12 months from the date of purchase, that is, from the day it is paid for at the salon. Appointments to redeem it are booked through the usual channels and with enough notice to fall within that period.
• Redemption. The card is redeemed for the services stated on it. It cannot be exchanged for cash and the value of unused services is not refunded in cash.

6. Right of withdrawal in distance purchases

Today the purchase of a gift card is completed at the salon, in person, so it is not a distance contract. If in any case we agree with you on remote payment (for example by bank transfer) or once online purchase is enabled, you will have the right to withdraw from the purchase within 14 calendar days of receiving the card, without giving any reason and at no cost, provided the card has not been used in whole or in part (articles 102 to 108 of the consolidated text of the Spanish General Act for the Protection of Consumers and Users, Royal Legislative Decree 1/2007).

To exercise it, simply notify us unequivocally before the period ends, by email to info@sisunails.com or by post to the address in section 1. You may use the model form at the end of this page, although it is not compulsory. We will refund the amount paid without undue delay and in any event within 14 calendar days of receiving your notification, by the same means of payment you used, unless you agree otherwise with us.

If you expressly ask for the service to begin before the 14-day period ends and the card is redeemed in whole or in part during that time, the right of withdrawal is lost in respect of the services already provided (art. 103.a of the same Act).

7. Health information: at the salon, not through the website

To provide the service safely we need to know whether you have allergies (for example to polishes, gels, adhesives or dyes), whether you are pregnant, or whether you are undergoing any medical treatment or have any skin or nail condition. Tell us at the salon, before we start: do not write it in the booking comments or by email, because the website forms are not designed to store health data. If we have doubts about whether a treatment is suitable for you, we may recommend another one or ask you to check with your doctor first.

8. Photos and testimonials

We only publish photos of work done or testimonials from a client on the website or on social media with her express authorisation, requested when they are sent (specific box) and always with her first name only. That authorisation can be revoked at any time by writing to info@sisunails.com: we will remove the content from the website and our social media without you having to give any explanation. More details in the Privacy Policy.

9. Complaints, applicable law and jurisdiction

• If something did not go as you expected, write to us at info@sisunails.com: we want to know and resolve it as soon as possible. We will reply as quickly as we can and, in any event, within the legal period of one month.
• Official complaint forms are available to clients at the establishment where the service is provided.
• These conditions are governed by Spanish law, in particular the consolidated text of the General Act for the Protection of Consumers and Users (Royal Legislative Decree 1/2007).
• For any dispute, the courts and tribunals of the consumer's domicile shall have jurisdiction, in accordance with consumer protection legislation.

10. Model withdrawal form

Model from Annex B of the consolidated text of the General Act for the Protection of Consumers and Users. You only need to fill it in and send it to us if you wish to withdraw from a distance purchase (section 6).